Terms of Service
Terms of Service
Effective date: February 1, 2025
Last updated: January 8, 2026
1. Introduction
These Terms of Service govern your access to and use of Fenn, including the Fenn macOS application, any companion applications, our website located at usefenn.com, license purchases, updates, support, and related services.
Fenn is developed and published by MY LITTLE PLANET, a company registered in France, SIREN: 852 115 567.
By downloading, installing, purchasing, accessing, or using Fenn, you agree to these Terms. If you do not agree to these Terms, you must not use Fenn.
For questions about these Terms, contact us at: support@usefenn.com.
2. Definitions
In these Terms:
“Fenn”, “we”, “us”, or “our” means MY LITTLE PLANET and the Fenn application, website, and related services.
“App” means the Fenn macOS application and any related software we provide.
“Website” means usefenn.com and any related pages operated by us.
“User”, “you”, or “your” means any person or organization that accesses, downloads, installs, purchases, or uses Fenn.
“License” means the right we grant you to use Fenn according to these Terms and the plan you purchased.
“Content” means files, documents, images, audio, video, screenshots, indexes, search results, prompts, outputs, folders, metadata, and other materials you process, search, organize, or generate through Fenn.
3. What Fenn Does
Fenn is a private AI application for macOS that helps you find, search, organize, rename, extract data from, and chat with files and other content on your Mac.
Fenn is designed around local processing. File processing, indexing, search indexes, and AI analysis of your local files are intended to run on your device. Your files and local search index are not uploaded to our servers by Fenn.
Some parts of the broader service may depend on third-party services, such as payment processing, license management, app downloads, crash reporting if enabled, email support, analytics for our website, or other infrastructure necessary to operate the Website and business.
Your use of Fenn is also governed by our Privacy Policy, available at usefenn.com/privacy.
4. Eligibility
You must be at least 16 years old to use Fenn.
If you use Fenn on behalf of a company, organization, or team, you represent that you have authority to bind that organization to these Terms. In that case, “you” refers to both you and the organization.
You are responsible for ensuring that your use of Fenn is lawful in your country or jurisdiction.
5. License to Use Fenn
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use Fenn for your personal or internal business purposes.
The scope of your license depends on the plan you purchase.
Unless otherwise stated at checkout:
Individual licenses are for use on one Mac.
Team licenses are for use on the number of Macs stated at checkout or on the Website.
Lifetime licenses allow you to use Fenn according to the license terms stated at purchase, including any stated update period.
You may not sell, sublicense, rent, lease, distribute, share, or make Fenn available to third parties except as expressly allowed by your license.
6. License Plans, Subscriptions, and Updates
Fenn may be offered through different plans, including Flex, Lifetime, and Teams plans. Plan names, pricing, included features, update periods, renewal terms, device limits, and billing periods are shown on the Website or during checkout.
A subscription plan gives you access to Fenn for the subscription period you purchased. Unless stated otherwise at checkout, subscriptions renew automatically until cancelled. You may cancel a subscription according to the cancellation process provided by our payment processor or by contacting support.
A lifetime license is not a subscription. It allows you to use Fenn according to the license terms stated at the time of purchase. A lifetime license may include a limited period of updates, such as one year of updates, after which you may continue using the last version available to you, subject to compatibility and these Terms. We may offer optional paid updates, maintenance renewals, or upgrade plans after the included update period ends.
We may add, change, improve, or remove features over time. We do not guarantee that every feature will remain available forever, especially where changes are required for security, compatibility, legal compliance, platform changes, third-party dependency changes, or technical reasons.
7. Payments and Billing
Payments for Fenn are processed by our third-party merchant of record or payment processor, currently Lemon Squeezy. When you make a purchase, you may be asked to agree to that provider’s terms, checkout conditions, tax handling, refund process, and privacy policy.
We do not collect or store your full credit card details.
You are responsible for providing accurate billing information and paying all applicable fees, taxes, and charges associated with your purchase.
Prices may vary by region, currency, tax status, promotions, or plan. We may change prices at any time, but price changes will not affect a purchase already completed, except for future subscription renewals where permitted by law and communicated as required.
8. Refunds, Cancellation, and Withdrawal Rights
Refunds, cancellations, and withdrawal rights are handled according to the terms shown at checkout, the rules of our payment processor, these Terms, and applicable law.
If you are a consumer in the European Union, you may have a legal right to withdraw from an online purchase within 30 days of the contract date. For digital content or digital services, this right may be limited or lost where you expressly consent to immediate access or performance before the end of the withdrawal period and acknowledge that this may cause loss of the withdrawal right, as required by applicable law.
Nothing in these Terms limits any mandatory consumer rights that cannot be waived under applicable law.
To request help with a refund, cancellation, or withdrawal, contact support@usefenn.com and include the email address used for purchase and your order reference if available.
9. Local Files, Indexed Content, and Your Responsibility
Fenn is designed to process and index files locally on your Mac. You remain responsible for the files, folders, screenshots, recordings, messages, documents, media, and other content you choose to make available to Fenn.
You represent that you have the necessary rights and permissions to process any Content you use with Fenn.
You are responsible for complying with laws and obligations that apply to your Content, including confidentiality duties, employment policies, intellectual property rules, data protection laws, professional secrecy obligations, and restrictions on recording or processing communications.
You should not use Fenn to process Content that you are not legally allowed to access, copy, analyze, search, transcribe, summarize, rename, or organize.
10. Screen Memory, Audio, Video, and Sensitive Content
Fenn may include features that help you search content you saw, heard, said, saved, or processed on your Mac, including screenshots, audio, video, meetings, chats, shared screens, dashboards, or other moments.
You are responsible for enabling, disabling, configuring, and using these features lawfully. Before recording, capturing, indexing, transcribing, or analyzing conversations, screens, meetings, or other materials involving other people, you must ensure you have any legally required consent or authorization.
You should not use Fenn to secretly record, monitor, track, profile, or surveil others in violation of law or their rights.
11. AI Features and Outputs
Fenn may use AI models running locally on your device to search, summarize, classify, compare, organize, rename, transcribe, extract, or generate outputs from your Content.
AI outputs may be inaccurate, incomplete, misleading, or inappropriate. You are responsible for reviewing and verifying outputs before relying on them.
Fenn is not intended to provide legal, medical, financial, accounting, tax, security, compliance, employment, or other professional advice. You should not rely on Fenn as a substitute for professional judgment or expert advice.
You are responsible for decisions you make based on Fenn’s outputs.
12. Acceptable Use
You agree not to use Fenn or the Website to:
Violate any applicable law, regulation, contract, or third-party right.
Process, access, copy, index, record, or disclose Content without the necessary rights or permissions.
Infringe intellectual property, privacy, publicity, confidentiality, trade secret, employment, or data protection rights.
Reverse engineer, decompile, disassemble, modify, tamper with, or attempt to derive the source code or underlying models of Fenn, except where such restriction is prohibited by law.
Circumvent license keys, activation systems, usage limits, security features, or technical protections.
Share, resell, sublicense, rent, lease, or commercially host Fenn for third parties unless expressly authorized by us.
Use Fenn to develop, train, benchmark, or improve a competing product or service, except as permitted by law.
Use Fenn to create malware, spyware, surveillance tools, phishing tools, or systems designed to harm, deceive, or exploit others.
Interfere with the Website, our infrastructure, our payment systems, or other users.
Use automated scraping, crawling, or extraction tools on the Website without our permission.
13. Ownership and Intellectual Property
Fenn, the Website, software, design, branding, logos, names, user interface, features, documentation, and related materials are owned by MY LITTLE PLANET or its licensors and are protected by intellectual property laws.
These Terms do not transfer ownership of Fenn or our intellectual property to you.
You retain ownership of your Content. We do not claim ownership of your local files, indexed content, prompts, or outputs.
Feedback, suggestions, ideas, or feature requests you send us may be used by us without restriction or compensation to you, provided we do not use your personal data except as described in our Privacy Policy.
14. Third-Party Services
Fenn and the Website may integrate with or link to third-party services, including payment processors, download hosting, email providers, analytics providers, app platforms, operating system features, or other tools.
Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party services, content, policies, availability, security, or practices.
Your use of third-party services is at your own risk and may require separate agreements with those providers.
15. macOS, Hardware, and Compatibility
Fenn is designed for macOS and may require specific hardware, operating system versions, storage, memory, permissions, or Apple platform capabilities.
We may publish minimum or recommended system requirements. These requirements may change over time as Fenn evolves or as Apple updates macOS, hardware, APIs, security rules, or platform behavior.
We do not guarantee that Fenn will work on every device, configuration, file type, folder, external drive, cloud-synced location, third-party app, or future version of macOS.
You are responsible for maintaining backups of your files and system. You should not rely on Fenn as your only method of file access, organization, recovery, backup, or recordkeeping.
16. Updates and Changes to Fenn
We may provide updates, patches, fixes, improvements, new features, or modified versions of Fenn.
Some updates may be required for security, compatibility, licensing, or continued use. If you do not install updates, some features may stop working or become unavailable.
We may modify, suspend, or discontinue parts of Fenn or the Website at any time. Where required by law, we will provide notice of material changes that negatively affect your rights.
17. Beta, Experimental, and Preview Features
Some Fenn features may be labeled or treated as beta, experimental, preview, early access, or in development.
These features may be less reliable, may change substantially, may produce incorrect results, and may be removed without notice.
You use beta and experimental features at your own risk.
18. Support
We may provide support by email or through other channels we make available.
Support availability, response times, and scope are not guaranteed unless we expressly agree otherwise in writing.
We may ask for technical details, logs, screenshots, system information, purchase information, or other information necessary to help resolve an issue. We will handle personal data according to our Privacy Policy.
19. Privacy
Your use of Fenn is subject to our Privacy Policy, available at usefenn.com/privacy.
The Privacy Policy explains what personal data we collect, how we use it, and your rights.
Fenn is designed so that your local files and local indexes remain on your device and are not uploaded to our servers by the App.
20. Confidentiality
If you use Fenn with confidential, professional, client, employer, or third-party materials, you are responsible for ensuring that such use is permitted by your agreements, policies, and applicable law.
We are not responsible for your decision to process, index, search, rename, summarize, transcribe, or extract information from confidential materials.
21. Security
We take reasonable technical and organizational measures to protect the systems and personal data we control.
Because Fenn processes files locally, you are responsible for securing your Mac, user account, file system, backups, storage devices, and access permissions.
No software or system is perfectly secure. You should use strong device security, disk encryption, operating system updates, and appropriate access controls.
22. Disclaimers
Fenn is provided on an “as is” and “as available” basis, to the fullest extent permitted by law.
We do not guarantee that Fenn will be uninterrupted, error-free, secure, compatible with all files or systems, or that search results, transcriptions, summaries, classifications, extractions, or AI outputs will be accurate or complete.
We do not guarantee that Fenn will find every file, every match, every duplicate, every relevant passage, or every item you expect.
Nothing in these Terms excludes warranties, guarantees, or rights that cannot be excluded under applicable law, including mandatory consumer rights.
23. Limitation of Liability
To the fullest extent permitted by law, MY LITTLE PLANET will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business, goodwill, data, files, opportunities, or expected savings.
To the fullest extent permitted by law, our total liability for any claim related to Fenn, the Website, or these Terms will be limited to the amount you paid to us for Fenn during the 12 months before the event giving rise to the claim.
These limitations do not apply to liability that cannot be limited or excluded under applicable law, including liability for fraud, intentional misconduct, death or personal injury caused by negligence, or mandatory consumer rights.
24. Indemnity
If you use Fenn on behalf of a business or organization, you agree to indemnify and hold MY LITTLE PLANET harmless from claims, damages, liabilities, losses, and expenses arising from your misuse of Fenn, your Content, your violation of these Terms, or your violation of applicable law or third-party rights.
This clause does not apply to consumers where prohibited by applicable law.
25. Termination
You may stop using Fenn at any time.
We may suspend or terminate your license or access to Fenn if you materially breach these Terms, misuse Fenn, violate applicable law, attempt to circumvent licensing or security systems, or fail to pay applicable fees.
Termination does not entitle you to a refund except where required by law or expressly stated in the applicable purchase terms.
After termination, you must stop using Fenn and delete any copies if requested by us, unless you have a continuing legal right to keep them.
Sections that by their nature should survive termination will survive, including ownership, payment obligations, disclaimers, limitation of liability, dispute resolution, and governing law.
26. Changes to These Terms
We may update these Terms from time to time.
If we make material changes, we will notify you by posting the updated Terms on the Website, through the App, by email, or by another reasonable method.
The updated Terms will apply from the effective date stated at the top of the page. If you continue using Fenn after the updated Terms take effect, you accept the updated Terms.
If you do not agree to updated Terms, you must stop using Fenn.
27. Consumer Rights
Nothing in these Terms limits any rights you may have as a consumer under applicable law.
If you are a consumer, you may have mandatory rights regarding conformity, withdrawal, refunds, digital content, digital services, unfair terms, and dispute resolution.
If any provision of these Terms conflicts with mandatory consumer protection law, the mandatory law will apply.
28. Consumer Mediation
If you are a consumer and a dispute with us cannot be resolved after you contact us directly, you may have the right to use a consumer mediation process free of charge, as provided by applicable French consumer law.
Consumer mediator details:
Before contacting a mediator, you must first submit your complaint to us at support@usefenn.com and allow us an opportunity to respond.
29. Governing Law and Jurisdiction
These Terms are governed by the laws of France.
If you are a consumer residing in the European Union or another jurisdiction with mandatory consumer protection rules, you may also benefit from mandatory protections of the law of your country of residence.
Any dispute arising from or relating to these Terms, Fenn, or the Website will be submitted to the competent courts, subject to any mandatory consumer jurisdiction rules that apply.
30. Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by law.
We may assign or transfer these Terms in connection with a merger, acquisition, reorganization, sale of assets, change of control, or operation of law.
31. Severability
If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions will remain in effect.
The invalid provision will be replaced or interpreted to achieve, as closely as possible, the original purpose in a lawful and enforceable way.
32. Entire Agreement
These Terms, together with the Privacy Policy and any purchase terms shown at checkout, form the entire agreement between you and MY LITTLE PLANET regarding Fenn.
They replace any prior or contemporaneous agreements, understandings, or communications about Fenn, unless we have entered into a separate written agreement with you.
33. Contact
Fenn is developed and published by:
MY LITTLE PLANET
A company registered in France
SIREN: 852 115 567
Contact: support@usefenn.com